Networking
Networking-VPN Client Installation Instructions      
VPN client for Linux supports Red Hat Version 6.2 Linux (Intel), or compatible libraries with glibc Version 2.1.1-6 or later, using kernel Versions 2.2.12 or later. You MUST have kernel sources installed prior to installation. The VPN Client for Linux does not support SMP kernels in any release of the client.
 
Windows XP Network Patch      
Due to a number of networking problems using Windows XP, the Help Desk has created a series of patches that ensure the correct setup, and disable the services that are creating the known problems we are having. As another option, we have also included the ability to disable file sharing. Both versions of the patch do the following:
 
Windows XP Network Troubleshooter      
This guide explains how to solve many common networking problems on campus, and what information you should have available if you call the Help Desk to report a network problem. This guide does not apply to wireless connections. The most common symptom of a network problem is the inability to access websites.
 
MacOS Network Settings      
RCS has implemented DHCP throughout the Residence Halls. The network configuration for a Macintosh becomes extremely simple in that case. DHCP enables automatic IP address assignment. It is possible to request a static IP, but there is no real need to do so. A static IP also complicates the setup procedure.
 
Networking - IP Addresses and Domain Names      
When configuring your host to connect to the network for the first time, you may need to provide parameters other than the IP address and hostname. Here are some tips that will apply to most new hosts on dotCIO administered networks.
 
Networking in UNIX      
It is recommended that you setup your system to use DHCP (Dynamic Host Configuration Protocol) as the Network Operations administrators may change the numbering scheme on a regular basis. Hardcode any numbers below at your own risk! Also note that there is NO static IP addressing for roaming/laptop use. You must use DHCP in this case.
 
Solaris Installation Instructions      
The VPN client for Solaris runs on any ultrSPARC running a 32-bit Solaris kernel OS Version 2.6 or later. If your Solaris machine runs a 64-bit kernel, this is not supported with the VPN client. To run in 32-bit mode:
 
Welcome to Outlook Help Desk 2.2      
This program is the best Help Desk application for small to mid-sized businesses running Outlook and Exchange Server. It works like this: Users go to the Help Desk folder (an Exchange Public Folder) and create a new Help Desk Ticket. This Ticket sits in the Help Desk folder. Outlook Help Desk can send an email notification that a new Ticket is in the folder so you do not have to constantly monitor the folder for new tickets.
 
Windows 98 Network Troubleshooter      
This guide explains how to solve many common networking problems on campus, and what information you should have available if you call the Help Desk to report a network problem. This guide does not apply to wireless connections. The most common symptom of a network problem is the inability to access websites.
 
Security Patch warning box in Outlook 2002      
Outlook Help Desk 2.2 works on all versions of Outlook. However, versions of Outlook 98 and 2000 with Microsoft's security patch installed and all Outlook 2002 clients will generate a security warning when programs try to access the address book. We have programmed Outlook Help Desk 2.2 to avoid generating this warning through the use of Redemption.DLL. PCs that have the secure versions of Outlook will not raise the security warning after this DLL is installed. If they do not have Redemption.DLL installed, Outlook Help Desk 2.2 will continue to function properly, but the end users will be faced with the security warning box.
 
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