Other Services
Helpdesk Service      
The Helpdesk teams offer support to existing and future users of operational services and to all visitors to our website. The teams aim to answer all enquiries within three working days whenever possible. When enquiries require more detailed investigation or involve the help of staff outside the User Service, an interim response is provided with the aim of providing the full response within fifteen working days.
 
User Helpdesk services      
HP Integrated Support Call Management and User Helpdesk services help you meet the challenge of change with a single, ultra-responsive point of contact for all IT staff and end-user queries and problems. They bring consistency to the support function across your enterprise. They help you cut service-resolution times. And they free your IT resources to focus on core business issues and competencies.
 
EDO Provides Computer Hardware and Software Testing Services      
EDO has provided testing and technical support on high-end defense systems for over25years. About 10 years ago we decided to use our engineering, tech support, and testingexpertise to expand our services into computer hardware and software testing.
 
Commercial Computer Software Technical Support      
EDO Technical Services Operations also provides Help Desk support for Software Publishers and Original Equipment Manufacturers (OEM). We work with Software Publishers and OEMs to develop custom Help Desk support solutions and provide seamless call answering to strengthen our client's branding efforts.
 
Commercial Computer Desktop Equipment Technical Support      
EDO also provides Help Desk support for Original Equipment Manufacturers (OEM). We work with an OEM to develop custom Help Desk support solutions and provide seamless call answering to strengthen OEM branding efforts.
 
Flexible Computer Help Desk Overflow,After Hours, and Part Time Support      
EDO establishes a computer support baseline for clients by performing a detailed assessment of a client's overflow and after hours support and business requirements. We then develop a client specific computer support plan to provide the overflow or after hours support that the client needs.
 
EDO Provides Toll-Free Help Desk/Call Center Technical Support      
With our client's assistance, we develop custom greetings, technical training for our staff, and special call handling procedures that enable us to handle our client's support requirements. Our client's toll free phone support is seamlessly integrated into EDO's help desk so people calling believe they are talking to the client's internal support staff. We help our clients build name and product branding.
 
EDO Provides a Variety of Internet Based eSupport Services      
We perform a detailed appraisal of a client's support and business requirements. Then we develop a custom support plan that integrates traditional call center and/or live Web/Internet eSupport to meet the client's support requirements and business objectives. This
 
EDO is a Help Desk Solution Provider      
EDO provides custom help desk solutions that incorporate skills/knowledge-base call routing and distribution. Our in-house developed call tracking and management system is Web based, uses Microsoft SQL Server, and enables us to provide customizable solutions that include branding and reporting options. We also offer client's the capability to monitor their specific customer support data.
 
Helpdesk Services      
Helpdesk services outsourcing provides your customers with round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing an in-house helpdesk.
 
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